TERMS AND CONDITIONS
DEFINITIONS
"Administrator" means Park Retail t/a Love2shop Business Services, programme administrator.
“Promoter” means Formica Ltd.
"Participant" is defined as any dealer/ sales representative who has accepted these Terms and Conditions of Use.
"Programme" is defined as Formica Worktop Rewards and all its component parts.
"Website" is defined as www.formicarewards.com
ACCEPTANCE
By accessing, transacting points, or using any aspect of the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website. Formica Ltd reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions.
ELIGIBILITY
This Programme is open to Participants who are a resident in the United Kingdom and Ireland, and are 18 years of age or older at the time of entry. Employees must obtain the prior permission of their employer to participate in this scheme. This Programme cannot be combined with any other programmes, competitions, offers or rebates.
The Programme and its benefits are offered at the discretion of Formica Ltd and its affiliated companies, and Formica Ltd has the right to terminate the Programme by giving three (3) months written notice or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the rewards points already accumulated. It is the Participant’s responsibility to maintain its knowledge of these Terms and Conditions.
Participants of a sales incentive may not be able to obtain rewards points on all products or all sales.
Employees of Formica Ltd , their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes.
TO PARTICIPATE
Studio sales representatives will be rewarded points for worktop unit and range sales.
Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Formica Ltd or the Administrator, or any misrepresentation of any information furnished to Formica Ltd may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.
TIMING
This Programme commences on 1st October 2020 and shall run until terminated by either party.
USE OF DATA
Personal data which you provide when you register for the Programme may be used for Programme communications and future Formica Ltd marketing activity.
EARNING REWARD POINTS
Reward points will be awarded to participating sales representatives that sell a Formica product.
Participants may opt to either:
- save points awarded for redemption with a year of being awarded; or
- redeem some or all of the points awarded for prizes through the website
Points must be redeemed via the Programme Website. Rewards, once chosen, can only be changed if the redeemer contacts engage-support@love2shop.co.uk so long as the order has not been dispatched.
Fraudulent use of accounts and points on Participant’s accounts will result in the account being immediately suspended. Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.
Points will expire if they are not spent within a year of being issued.
ORDERING REWARDS
Points may only be redeemed via the Programme Website. Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Formica Ltd to the Participant.
Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.
Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.
SUBSTITUTION
In the case of a reward item not being available, the Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value. If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any rewards that have already been ordered by a Participant prior to any price alterations.
DELIVERY
The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the Website or by email communication.
The delivery of all reward items will be made to the address as supplied by the Participant at the time of order. The delivery address for reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods, then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.
Participants should not accept delivery of items that have been delivered where the packaging is damaged. Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped. If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative.
Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, the Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.
RETURNS
Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to the Administrator within 24 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt.
The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.
PROGRAMME TERMINATION
Formica Ltd or the Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.
Registered Participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.
GENERAL
No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Formica Ltd’s decision shall be final. Formica Ltd and/or the Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.
Formica Ltd and/or the Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this incentive scheme agree that Formica Ltd and the Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a reward, or from participation in this promotion. Nothing in this clause shall limit Formica Ltd or the Administrator’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
This Programme is administrated by Park Retail t/a Love2shop Business Services
Promoter: Formica Ltd
Coast Road, North Shields, Tyne & Wear, NE29 8RE